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Cisco Unified Presence Fundamentals by III - CCIE No. 9599 Michael C. Popovich, Brian Morgan - CCIE No. 4865, Shane Lisenbea

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Chapter 9. Troubleshooting Cisco Unified Presence

Overall, the Cisco Unified Presence (CUP) components of a Unified Communications (UC) solution are relatively simple. That is not to say that things cannot go wrong; it simply means that a limited number of issues might arise. This chapter covers some of the more common issues arising within CUP deployments. This includes both Cisco Unified Presence Server (CUPS) and the Cisco Unified Personal Communicator (CUPC) portions of the solution.

To add some method to the potential madness, so to speak, this chapter is structured in a beginning-to-end manner. That is, the troubleshooting discussion covers installation and moves on to configuration of both CUPS and CUPC components. With that in mind, ...

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