Contents at a Glance
Chapter 1 Introduction to Unified Customer Voice Portal
Chapter 2 Unified CVP Architecture Overview
Chapter 3 Functional Deployment Models and Call Flows
Chapter 4 Designing Unified CVP for High Availability
Chapter 5 Working with Media Files
Get Cisco Unified Customer Voice Portal: Building Unified Contact Centers now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.