O'Reilly logo

Cisco Unified Customer Voice Portal: Building Unified Contact Centers by Rue Green

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Cisco Unified Customer Voice Portal

Building Unified Contact Centers

Rue Green

Copyright © 2012 Cisco Systems, Inc.

Published by:Cisco Press800 East 96th StreetIndianapolis, IN 46240 USA

All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from the publisher, except for the inclusion of brief quotations in a review.

First Printing December 2011

Library of Congress Cataloging-in-Publication data is on file.

ISBN-13: 978-1-58714-290-1

ISBN-10: 1-58714-290-2

Warning and Disclaimer

This book is designed to provide information about Cisco Unified Customer Voice ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required