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Cisco Unified Customer Voice Portal: Building Unified Contact Centers by Rue Green

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Overview of the Cisco Unified Computing System

This section examines the UCS deployment models supported by Unified CVP. However, a detailed discussion on what and how UCS works is not provided because there is an underlying expectation that the reader should have some basic knowledge about the UCS architecture and virtualization. As discussed at the end of this chapter, a great book for introducing UCS is the Cisco Unified Computing System (UCS) published by Cisco Press (ISBN 1-58714-193-0) with authors Silvano Gai, Tommi Salli, and Roger Andersson. This book provides a complete reference guide to the Cisco Data Center Virtualization Server Architecture. The UCS architecture coupled with VMWare ESXi is the only virtualization architecture supported ...

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