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Cisco Unified Customer Voice Portal: Building Unified Contact Centers by Rue Green

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H.323 Protocol Migrations to SIP

Majorities of existing Unified CVP deployments that are candidates for upgrades were deployed using the H.323 call control protocol and not SIP. Migrating from H.323 to SIP in a Unified CVP solution can be a complex undertaking without some careful planning and feature mapping. Quite a few migrations are stalled or delayed simply because the migration engineers do not have any guidance or ideas on how to migrate H.323 deployments to SIP, or they are uncomfortable with the SIP protocol. This section tries to remove some of the spookiness around protocol migrations and provide some guidance on how to prepare and plan for a conversion. You must address some caveats when considering what approach to take when migrating ...

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