Cisco Unified Customer Voice Portal: Building Unified Contact Centers

Get full access to Cisco Unified Customer Voice Portal: Building Unified Contact Centers and 60K+ other titles, with a free 10-day trial of O'Reilly.

There are also live events, courses curated by job role, and more.

Start your free trial

Chapter 7. Upgrading

This chapter covers the following subjects:

• Why upgrade? What are the compelling reasons to consider for upgrading to Unified CVP 8.x?

• Unified CVP upgrade strategies: Native component upgrade methodology and supporting strategies.

• H.323 protocol migration to SIP: H.323 and SIP feature parity mapping with configuration considerations and protocol migration approaches such as flash cuts and phased migrations. In addition, GKTMP replacement with SIP is also discussed for implementations heavily focused on GKTMP.

Get Cisco Unified Customer Voice Portal: Building Unified Contact Centers now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.

Start your free trial

Don’t leave empty-handed

Get Mark Richards’s Software Architecture Patterns ebook to better understand how to design components—and how they should interact.

It’s yours, free.

Get it now

Check it out now on O’Reilly

Dive in for free with a 10-day trial of the O’Reilly learning platform—then explore all the other resources our members count on to build skills and solve problems every day.

Start your free trial Become a member now