Recommended Readings and Resources
Cisco Documentation, Cisco Unified Customer Voice Portal (CVP) 8.x Solution Reference Network Design (SRND), http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/srnd/8x/cvp8xsrnd.pdf.
Cisco Documentation, Cisco Unified Contact Center Enterprise Solution Reference Network Design(SRND), http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html.
Cisco Documentation, Cisco Unified Customer Voice Portal Configuration Guides, http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1006/products_installation_and_configuration_guides_list.html.
Cisco Documentation, Hardware and System Software Specification for Cisco Unified Customer ...
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