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Cisco Unified Customer Voice Portal: Building Unified Contact Centers by Rue Green

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Security Considerations

Customer security teams can be a challenge when dealing with any complex voice application that uses several different TCP and User Datagram Protocol (UDP) ports to communicate and some protocols that are not deemed as secure protocols. Most of the challenges with security teams boil down to educating them on the solution for the ports and communication models used by the Unified CVP components. After this educational process is complete, most security teams are satisfied to know that there are no skeletons in the closet that they should be concerned with, or at the least they can articulate the risk and provide a mitigation plan to management. Most security teams are generalists when it comes to complex technologies, ...

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