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Cisco Unified Customer Voice Portal: Building Unified Contact Centers by Rue Green

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Network Latency

When proper application bandwidth and QoS policies are in place, another important consideration in a distributed CVP deployment is that of network latency. With sufficient network bandwidth, the primary contributor to inactivity is distance. In distributed CVP deployments, you must minimize this latency and also understand its effect on solution performance.

The primary effect of network latency between CVP components is on the end user’s calling experience. Call signaling latency, either SIP or H.323, between the CVP Call Servers and voice gateways affect the call setup time and may add a period of silence during the setup. This includes the initial call setup and subsequent transfers and conferences that are part of the final ...

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