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Cisco Unified Customer Voice Portal: Building Unified Contact Centers by Rue Green

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To Stream or Not to Stream

By definition, streaming is delivering content that is continuously received by, and normally displayed to, the end user while it is being delivered to the provider. The name refers more to the delivery method of the content rather than the content itself. Examples of streaming multimedia could be content streamed over telecommunications networks such as radio, television, and so on. Nonstreaming examples might fit content such as books, audio CDs, and so on. How they are accessed and delivered defines whether they are streamed. By its definition, streaming media is nothing more than multimedia data transferred in a stream of packets that are interpreted and rendered, in real time, by a software application as the packets ...

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