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Cisco Unified Customer Voice Portal: Building Unified Contact Centers by Rue Green

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Unified CVP Geographic Models

The previous chapter examined the functional deployment models of Unified CVP. However, you need to understand how these models are overlaid onto a geographic and physical architecture. In other words, what are some of the most popular and supported physical deployments that accomplish different geographical challenges? This chapter focuses on these physical models. Building and understanding different high-availability architectures for each native and non-native component in the Unified CVP solution are analyzed in subsequent sections. This approach provides a stronger appreciation for the different options available for a highly available Unified CVP solution.

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