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Cisco Unified Customer Voice Portal: Building Unified Contact Centers by Rue Green

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Functional Deployment Models

As discussed briefly in the previous chapter, Unified CVP has some well-defined and commonly referenced functional deployment models. This chapter provides more details for these models and examines what each model accomplishes, its call flow, and even which native and non-native components are used. Understanding these models is critical to designing, implementing, and troubleshooting a Unified CVP solution. The chapter ends with a discussion that encompasses Unified CVP and its relationship and interactions with Unified CCE components, such as Unified ICM and Cisco Unified Communications Manager.

Standalone Model

Although this model is the simplest of all the functional deployment models, the flexibility available ...

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