Cisco Unified Customer Voice Portal: Building Unified Contact Centers

Summary

In this chapter the Unified CVP architecture was examined with both native and non-native components. The Unified CVP native components are tightly coupled together and thoughtfully engineered to provide a robust solution addressing several different functional deployment models and their integrations with non-native components such as Unified CCE. The most significant list of non-native components was examined, detailing their roles and integrations with Unified CVP. This should provide a deeper understanding of how the solution is licensed and enforced, adding more understanding around important considerations when architecting and designing a Unified CVP solution. This chapter also illustrated how the licensing guidance could be applied ...