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Cisco Unified Customer Voice Portal: Building Unified Contact Centers by Rue Green

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Unified CVP Non-Native Solution Components

Most of this chapter has focused on the Unified CVP architecture from a native component perspective, meaning components that are natively part of the Unified CVP solution. The next few sections target the solution components that are not native to the Unified CVP solution with most being optional to a deployment. However, their significance in the solution depends on the deployment model exercised and the customer requirements around the solution’s scalability and availability. In either case, a solid understanding of these non-native components is critical in connecting the dots for future chapters. Non-native solution components consist of the following:

Cisco Ingress Voice Gateway (TDM or CUBE) ...

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