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Cisco Unified Customer Voice Portal: Building Unified Contact Centers by Rue Green

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What Is Unified Customer Voice Portal?

Unified Customer Voice Portal is both a product and a solution. Although this is quite accurate, the latter part of that statement is critical; it is a solution that in itself is significant to the entire contact center solution. All aspects of Unified CVP require a solution-level mindset whether it is designing for or troubleshooting a deployment. From a product-perspective, Unified CVP has specific software products delivered as part of the media kit purchased from Cisco. However, from a solution-perspective, Unified CVP relies on several key software components to provide a VoiceXML-based solution that addresses carrier class IVR and IP switching services via Voice over IP (VoIP) networks. Following is ...

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