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Cisco Unified Contact Center Enterprise (UCCE) by Gary Ford

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Introduction

With all the fantastic Cisco documentation available online, why does the world of UCCE need this book? UCCE is such a big topic that it would be easy to think that it is possible to try and cover absolutely everything. Unfortunately, this would turn this book into nothing more than a product reference manual that could potentially be out of date as soon as a new UCCE software version became available. I also feel that I would potentially end up just replicating existing product manuals and reference material already available on Cisco.com.

As I write this section, Cisco has released UCCE 8.5. I actually started writing this book while working on UICM 5.0. It began life as a collection of engineering notes that I would use when deploying ...

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