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Cisco Unified Contact Center Enterprise (UCCE) by Gary Ford

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Chapter 14. UCCE Databases

This chapter covers the following subjects:

• An introduction to relational databases

• An overview of the UCCE database schema

• A selection of useful SQL queries and ideas for UCCE administration

The Cisco Unified Contact Center Enterprise (UCCE) platform uses information stored in a series of relational databases to determine call routing and maintain a copy of the system configuration. The UCCE databases are integral to the correct functioning of the platform and should be administered with care. This chapter covers the following database aspects:

Relational databases: What a relational database is and how the relationships are formed

UCCE databases: What the different databases that make up the core UCCE platform ...

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