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Cisco Unified Contact Center Enterprise (UCCE) by Gary Ford

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Chapter 11. Nodes and Processes

This chapter covers the following subjects:

• A detailed review of the nodes and processes within UCCE

• A clean system startup sequence

• A comprehensive run-through of the process communication and messages to observe

Cisco Unified Contact Center Enterprise (UCCE) is a highly resilient platform that provides layers of redundancy through distributed processes over a multiple-server architecture. Depending on the size of the deployment, usually based on the number of agents to be serviced and their complexity, the component parts of UCCE can each be distributed to achieve the performance and scalability requirements of the contact center.

A UCCE solution consists of several components. The minimum core components ...

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