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Cisco Unified Contact Center Enterprise (UCCE) by Gary Ford

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Chapter 7. UCCE Application Configuration

This chapter covers the following subjects:

• UCCE configuration spreadsheets

• Application configuration order

• Configuration tools used

Cisco Unified Contact Center Enterprise (UCCE) application configuration logically follows on from the core application installation detailed in Chapter 6, “UCCE Platform Deployment.” The majority of the configuration tasks are performed during the implementation phase of the lifecycle methodology, but requirements capture and the scheduling of activities also take place in the prepare and plan phases.

After the core software installation is complete, it is necessary to configure the various different items such as skill groups, agents, teams, and dialed numbers specific ...

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