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Cisco Unified Contact Center Enterprise (UCCE) by Gary Ford

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Chapter 5. UCCE Road Map

This chapter covers the following subjects:

• The Cisco software maintenance lifecycle

• The road map of how Cisco UCCE has evolved into its current product suite

• Key features that have been introduced with each software revision

All UCCE engineers are aware of a customer who is running an old software platform that has never been updated or patched. The customer’s server only gets rebooted during a power outage, and he has never had any issues. Fortunately, these customers are few and far between. The majority of enterprises running any type of mission-critical platform pay regular attention to maintaining their systems with recent updates and the latest security and system best practices.

Software support is an essential ...

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