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Cisco Unified Contact Center Enterprise (UCCE) by Gary Ford

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Chapter 4. UC Operating Systems

This chapter covers the following subjects:

• The operating systems in use for the Unified Communications platforms

• The bill of materials (BOM) and third-party applications

• Receiving notification regarding updates

The Unified Communications suite of software applications requires the proper hardware architecture to operate. Various hardware platforms are in use, ranging from IP phones running a firmware build through Cisco IOS—based router and switch devices to high-end Microsoft Windows and Linux servers.

All the different devices require software updates at some stage in their product lifespan. These updates can be required for a variety of reasons, such as a software update to fix a known bug or security ...

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