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Cisco Unified Contact Center Enterprise (UCCE) by Gary Ford

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Chapter 3. Deployment Models

This chapter covers the following subjects:

• An overview of the different deployment models

• The two different deployment options

• Notes regarding real-world deployments

Cisco Unified Contact Center Enterprise (UCCE) can be deployed in many different ways to meet the business and technical requirements of the contact center. These deployment models are typically reliant on how the Cisco Unified Communications Manager platform is deployed, rather than by the limitations of the Unified CC components.

This chapter has not been written to give a detailed design of each of the deployment models; instead, it is meant to give an overview of the typical designs on which UCCE deployments are based. The second half of this ...

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