Working with Your Hardware Vendor
It might be that your router configuration is correct but the IOS software is not operating properly. This is when a bug ID must be opened with the hardware vendor. A bug ID is a reference number that Cisco assigns to known problems which are discovered in the IOS. This bug ID is used to reference any other reports that might come in regarding similar problems from other Cisco customers.
In the case of Cisco, getting a bug ID can be done simply by calling their Technical Assistance Center (TAC). They will gather some information from you, assign a case number, and then forward you to a Cisco engineer. Cisco will usually collect data on the problem and, if needed, commit a fix for the bug to the next interim ...
Get Cisco® Router Configuration & Troubleshooting, Second Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
