About the Authors
Michael Valentine has been in the IT field for 16 years, focusing on network design and implementation. He is a Cisco Certified Systems Instructor (#31461) and specializes in Cisco Unified Communications instruction and CCNA courses. His accessible, humorous, and effective teaching style has demystified Cisco for hundreds of students since he began teaching in 2002. Michael has a Bachelor of Arts degree from the University of British Columbia and currently holds CCNA, CCDA, CCNP, and CCNP-Voice certifications. In addition to the popular Exam Cram 2: CCNA and CCENT books, Michael co-authored the Official Certification Guide for CCNA-Voice and has contributed to or served as technical editor for the Cisco Press titles CCNP ONT ...
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