Cisco CCNA Routing and Switching ICND2 200-101 Official Cert Guide

Problem Isolation Using the ping Command

Someone sends you an email or text, or a phone message, asking you to look into a user’s network problem. You Secure Shell (SSH) to a router and issue a ping command that works. What does that result rule out as a possible reason for the problem? What does it rule in as still being a possible root cause?

Then you issue another ping to another address, and this time the ping fails. Again, what does the failure of that ping command tell you? What parts of IPv4 routing may still be a problem, and what parts do you now know are not a problem?

The ping command gives us one of the most common network troubleshooting tools. When the ping command succeeds, it confirms many individual parts of how IP routing works, ...