Generalized Troubleshooting Methodologies
Note
The generic troubleshooting strategies and methods described here are a means to an end. You do not need to study these processes or memorize them for the purposes of the exam. Instead, these processes can help you think through problems on the exam so that you can answer the questions a little more quickly and with a little more confidence.
When faced with a need to solve a networking problem, everyone uses some troubleshooting methodology, whether informal or formal. Some people like to start by checking the physical cabling or by checking the interface status of all the physical links that could affect the problem. Some people like to start by pinging everything that could tell you more about ...
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