About the Authors
John Alexander is a director of CallManager software development at Cisco Systems, Inc. He has more than 35 years of experience in software development, including more than 25 years of management experience. His experience is primarily in the field of voice communications, including call processing, voice messaging, call center, and switching systems. John was a member of the team that developed and implemented the CallManager software from its early stages.
Chris Pearce is a Cisco distinguished engineer in the CallManager software development group at Cisco Systems, Inc. He has 14 years of experience in telecommunications. His primary areas of expertise include call routing, call control, and telephone features. Chris was a member ...
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