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Cisco CallManager Fundamentals, Second Edition by Delon Whetten, Anne Smith, Chris Pearce, John Alexander

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Chapter 6. Manageability and Monitoring

Cisco provides tools that can make managing your Cisco CallManager system simpler and faster. The Bulk Administration Tool (BAT) helps you perform add, update, export, and delete operations on a large number of users or devices through a single transaction. The CDR Analysis and Reporting (CAR) tool helps you manage billing records, among many other tasks. In addition to these manageability tools, there are several monitoring tools. Monitoring your system with the tools described in this chapter can help you make sure your system is running efficiently and pinpoint the cause of problems when they arise. They can also be used to help you plan for expansion and ensure quality of service (QoS). The following ...

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