CIO Wisdom II: More Best Practices

What Should a CIO Do About It?

How does a CIO go about ensuring that technology is user-driven without crippling her/his own organization? How can a CIO make certain that users are meaningfully integrated into IT decision making without slowing down the process or adding unnecessary chefs in the kitchen? When and how is it appropriate to include individual users or end-user group representatives? Is it always necessary to include users explicitly, or is it enough to simply bear them in mind as IT strategic planning is taking place? To be effective in the endeavor to take a user- and business process–based approach to IT, the CIO needs more than a practical construct. The following discussion provides some guidelines for helping steer the CIO ...