CIO Wisdom II: More Best Practices

Table of contents

1. Copyright
2. HARRIS KERN'S ENTERPRISE COMPUTING INSTITUTE
3. Preface
4. Acknowledgments
5. About the Authors
6. What Makes a CIO Tick?
   1. The Changing Role of the CIO
      1. Introduction
      2. Challenges for the CIO
      3. CIO Reporting Relationships
      4. CIO Career Risk
      5. Conclusions
      6. References
   2. Scope of the CIO
      1. Today's CIO
      2. Categorizing
      3. The IT Plan
      4. What You Do For Others: The Approved Portfolio
      5. Risk Analysis
      6. What Makes Your Plan Great
      7. Drawing It All Together
   3. It's All About the Marketing
   4. Creating a Community of Practice for CIOs
      1. Introduction
      2. History of CIO Institute
      3. Community Description
      4. Member Profile
      5. Operational Details
      6. Analysis of Success
      7. Future Directions
      8. Conclusion
      9. References
7. Hardware And Software Technology
   1. Securing the IT Facility
      1. Organizational Issues
      2. The Two Aspects: Hardware and Software
      3. Best Practices: Procedures and Policies
   2. Running Business-Critical Applications Over the Internet: “The Middle Mile”
      1. The Importance of the Network
      2. Evolutionary Phases of Internet Readiness
      3. The Importance of Measurement
      4. A Word on Service-Level Agreements
      5. Design
      6. Most Common Performance Challenges
      7. Case Study
   3. Information Management: What's Next?
      1. Introduction
      2. Is Structured Data Management a Solved Problem?
      3. Information Management Value Chain
      4. What's Next?
      5. The Business Driving Force: Corporate Performance Management
      6. What Should Leading IT Groups Be Doing Today?
   4. Enterprise Integration: Methods and Technologies
      1. Introduction
      2. Enterprise Integration Essentials
      3. Enabling Technologies
      4. Emerging Technologies for Business Processes Integration
      5. Summary
      6. References
   5. Toward Collaborative Supply Chains Using RFID
      1. Introduction
      2. What Is a Collaborative Supply Chain?
      3. State-of-the-Art Product-Tracking Technologies
      4. An Approach to the Real-Time Visibility of Product Movement on Supply Chains
      5. Conclusions
      6. References
   6. Real-Time, Mission-Critical Business Intelligence: Lessons from the Military and Intelligence Community
      1. Introduction
      2. Definitions
      3. A Tale of Two Architectures
      4. Beyond Architecture: Key Principles
      5. Conclusions
8. Internal Forces
   1. Software Return on Investment (ROI)
      1. Is Software an Investment or an Expense?
      2. What Is Software ROI, and How Is It Defined?
      3. Alignment of ROI Analysis and Metrics
      4. Typical Financial Calculations of Software ROI
      5. References
   2. Starting with the Users
      1. Introduction
      2. Successes and Failures: Illustrations of “Why Bother?”
      3. What Should a CIO Do About It?
   3. Business Process Improvement
      1. What a CIO Needs to Know About Business Process
      2. What Six Sigma Is and Why It's So Effective
      3. An Overview of the DMAIC Framework
      4. Case Study of One Company's Six Sigma Success
      5. References
9. Information Architecture
   1. The Five Ws of IT Outsourcing
      1. What?
      2. Why?
      3. Who?
      4. Where?
      5. When?
      6. Conclusion
      7. References
   2. Outsourced Environments
      1. Introduction
      2. Challenges of Outsourcing
      3. Managing Outsourced Projects
      4. Conclusions
      5. References
   3. Enterprise Information Architecture
      1. Enterprise Information Nomenclature
      2. How Did We Actually Get Here?
      3. What Can a Company Hope to Accomplish with an EIA Effort?
      4. What Are the Typical Triggers for an EIA Project?
      5. How Do Companies Typically Get Started in Their EIA Efforts?
      6. Can an EIA Really Be Implemented?
      7. Possible Views of Approaches and Resulting Trade-Offs
      8. How Do We Start an EIA Effort?
      9. References
   4. Adaptive and Aware: Strategy, Architecture, and IT Leadership in an Age of Commoditization
      1. Introduction
      2. The IT Landscape
      3. The Current State of IT Strategy and Planning
      4. The Future of IT Strategic Planning: Enterprise Architecture and the Adaptive Leader
      5. 21st Century IT: A Roadmap
      6. References
10. External Forces
    1. Open Source: Time for a Plan
       1. It's Not Coming—It's Here
    2. IT Governance: Toward a Unified Framework Linked to and Driven by Corporate Governance
       1. Introduction
       2. Corporate Governance: An Evolving Concept
       3. The CPR Framework for Corporate Governance
       4. Applying the CPR Framework to IT Governance
       5. Call to Action
       6. IT Governance Checklist
       7. References
    3. E-Government
       1. Introduction
       2. E- Government Is Government
       3. Chapter Overview
       4. Strategic Goals and Objectives
       5. Governance
       6. Technology
       7. Communications and Outreach
    4. Compliance
       1. Introduction
       2. Know Who Is Involved
       3. Compliance Staff Structure
       4. Institutionalize Compliance (Make It Everyone's Job)
       5. Get Involved
       6. Communicate Often with Upper Management
       7. Talk to Your Outside Auditors
       8. Use Regulations to Produce Value, Competitiveness, and Productivity
       9. Conclusion
       10. References
    5. Navigating the IT Procurement and Outsourcing Process
       1. Introduction
       2. Scope Documents and Statements of Work
       3. Warranties and Performance Standards
       4. Documenting Key Assumptions
       5. Compensation Structure
       6. Monitoring and Demonstrating Work and Progress
       7. Change Orders and Claims for Extra Work and Delay
       8. Disaster Planning and Recovery
       9. Exit Strategies and Transition Plans
       10. Trade Secrets and Other Intellectual Property
       11. Key Employees, Restrictive Covenants, and Nondisclosure Agreements
       12. Liquidated Damages Provisions and Limitations on Liability
       13. Dispute Resolution, Choice of Law and Choice of Forum
       14. Conclusion
11. Index