Chapter 9. Strategic Outsourcing
by Bharat C. Poria
Every CIO is likely to face the challenges of outsourcing at some point. Outsourcing involves special relationships between IT and external organizations that provide services—services that critical business processes often depend. Successful CIOs must therefore ensure that these special relationships are properly managed and controlled. They need to understand the different types of outsourcing and their advantages and disadvantages.
In this chapter, Bharat Poria explores situations in which outsourcing can be beneficial to the IT organizations. He describes what outsourcing is and the options that exist. In particular, Poria discusses:
• Key drivers of outsourcing.
• Understanding ...
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