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Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss

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Chapter 8Staging the Work

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In this chapter we'll address how to break the work of the five competencies into actionable and attainable segments. We will also tackle the ever-popular question of timing, usually worded as “How fast can we get this done?” My goal here is to give you a clear and practical roadmap to get on with it. The three categories addressed in this chapter are:

  • Five-Competency Maturity Map and Milestones
  • Evolving Organizational Structures
  • Chief Customer Officer Priorities by Year

This work will be successful when you take a stair-stepped approach to gaining leadership clarity and commitment to the framework and actions. As ...

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