O'Reilly logo

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 6Competency Four: Proactive Experience Reliability & Innovation

c06uf002
c06uf002

Definition: Proactive Experience Reliability & Innovation

Competency 4 builds out your “Revenue Erosion Early Warning System.” It enables your company to know—before customers tell you—if your operation is reliable or unreliable in performing at key customer intersection points.

By establishing a competency for managing the process performance of key touchpoints that make or break your relationship with customers, you can start taking actions before customer relationships ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required