Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine

About the Author

A passionate customer experience practitioner, Jeanne Bliss pioneered the role of the chief customer officer, holding the role for over 20 years at Lands' End, Allstate, Microsoft, Coldwell Banker, and Mazda corporations. She now runs CustomerBliss, (www.customerbliss.com), a global customer experience transformation company with clients such as AAA, Brooks Brothers, St. Jude Children's Research Hospital, and Bombardier Aerospace. She is a global keynote speaker on these topics, and sought frequently by major media for her input and points of view. Jeanne is the co-founder of the Customer Experience Professionals Association, established to advance the worldwide discipline of customer experience and customer experience practitioners. ...