CHAPTER 5: DIFFERENCES IN RECEPTIVENESS TO CHANGE
Imagine a major company-wide reorganization. Reporting structures change, departments are split up or rearranged in odd ways, responsibilities are shifted around. Some people lose their jobs, some are moved laterally, some are promoted. It’s as if the executives had put on blindfolds and then rearranged all the boxes in the organization chart.
That probably sounds familiar, but keep imagining. The next day, people arrive at work, go to their new work locations, and do their jobs perfectly. Best of all, everyone supports the change. Not a whimper. Not a complaint. No confusion, hesitation, or agitation. Work proceeds exactly as it should.
Okay, this is wishful thinking at its fictional best. ...
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