ABOUT THE AUTHOR
As a highly experienced professional speaker and seminar leader, Naomi Karten draws from her psychology and IT background to help organizations improve customer satisfaction, manage change, and strengthen teamwork. She has delivered seminars and presentations to more than a hundred thousand people in such diverse locations as Amsterdam, London, Oslo, Brussels, Vancouver, Toronto, Tokyo, Hong Kong, Trinidad, Costa Rica, San Francisco, Chicago, and New York.
Naomi’s several service level agreement e-books, including How to Establish Service Level Agreements, have helped organizations worldwide establish successful SLAs. Her other books and e-books include Managing Expectations, Communication Gaps and How to Close Them, and ...
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