Changing how you manage and communicate change

FOREWORD

Communication is to managing change as air is to breathing. Nobody knows this better than Naomi Karten. We who work at the intersection of business and IT are fortunate that she has written this book.

We first met Naomi Karten in 1989 in Mt. Crested Butte, Colorado. Coincidentally, our professional interest in human change started that same year, when we worked as IT managers for a large aerospace company. From then on, our paths kept crossing. Every September we would meet again in Mt. Crested Butte. In 1992, Wayne started teaching Problem Solving Leadership workshops with Naomi. In 1995, Naomi became Eileen’s change consultant.

Here’s how Eileen tells the story:

I was CIO for an insurance company. We had just been forced to merge ...