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Change Your Mind, Change Your Health by Ann Marie Ludovici

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6Make a New Life Plan

Insider Secret #6: Lessons From Business School

When I owned a health club, I evaluated its success by examining financial data as well as member outcomes and satisfaction. Usually, the results coincided. My staff and I managed a variety of information and data on a daily, weekly, and monthly basis. We continuously evaluated and managed our financial outcomes related to budgets and projections. I reviewed membership statistics, member progress and results, member satisfaction, program attendance, and utilization of our programs and services. Our goals were achieved when our service quality, member retention and satisfaction, and financial success synergistically came together, resulting in successful experiences for our ...

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