Change with Confidence: Answers to the 50 Biggest Questions that Keep Change Leaders Up at Night

Part 4

Making Change Stick

Many big change projects end immediately after the change is made. The project team is disbanded and the leadership moves on to the next big change. This approach assumes the operating business will take on the work of supporting and nurturing the change, still in its infancy. Critical closing procedures such as assigning responsibility for ongoing support, documenting lessons learned, and providing formal recognition of the project team are either done casually or not at all. Too often the operating teams are not sufficiently trained to take on this work, do not have time for it, and are rewarded only for accomplishing other tasks. It's not surprising, then, that these organizations tend to repeat mistakes, have mixed ...