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Change with Confidence: Answers to the 50 Biggest Questions that Keep Change Leaders Up at Night

Book Description

Praise for CHANGE WITH CONFIDENCE

"Phil Buckley is a world-class change leader and world-champion enthusiast for effective change management. Straightforward and engaging, Phil addresses the 50 questions all change managers need to answer with confidence in order to succeed. Rare too for an author in this field, he shares the 'how-not-to' as well as the 'how-to.' This is a book any manager wanting to succeed in change should keep close by."

— Professor Chris Bones, Dean Emeritus, Henley Business School; Professor of Leadership, University of Manchester; and award-winning author of The Cult of the Leader

"Phil Buckley's book gives excellent, practical advice on how to implement change in any private or public organization. What makes Change with Confidence so special is that it is organized around questions that anybody who is engaged in or leading change management will find to be key to their success. The real-life examples given for each question make this a very readable book. A must-buy for anybody who wants to avoid the most common mistakes in change management."

— Stefan A. Bomhard, President, Europe, Bacardi Martini Group

"Change with Confidence provides leaders and leaders of change with a wealth of knowledge and experience that they can apply to their own change initiatives, and the real-world examples provide additional clarity on how to successfully manage or avoid common pitfalls."

— David Sculthorpe, CEO, Heart and Stroke Foundation of Canada

Change Management is about helping people decide to change successfully

If you have been charged with leading a change initiative, chances are you were chosen for the job—that is, you didn't volunteer, but rather were tapped to lead or manage a large change project. You may have been given a short briefing and left to your own devices to succeed or fail in an uncertain, often threatening, environment. You may find yourself struggling to adapt your skill set to unfamiliar and anxiety-inducing conditions, conscious that your performance will affect your future career paths.

Change with Confidence addresses the 50 biggest questions that change leaders ask time and again, and provides the context, examples, and advice to answer them well, and to enable successful, sustainable change. Whether you're trying to figure it out, are in the planning stage, are actively managing or are working to make it stick, you'll find guidance for a wide range of issues, including:

  • Analyzing previous change initiatives to see what worked, what didn't, and why

  • Finding out who can influence your success or failure, help you, or trip you up

  • Determining what resources you'll need and how to get them

  • Overcoming change fatigue and opposition to change.

Although every change has its own circumstances, there are proven processes, tactics, and behaviors that lead to lasting success. Change with Confidence offers practical, experience-based advice on a difficult and stressful challenge.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright
  4. Dedication
  5. Preface
    1. How to Use This Book
    2. Notes
  6. Part 1: Figuring It Out
    1. The Plan
      1. Chapter 1: What Do I Bring to the Project?
        1. Thumbs Down, Thumbs Up
        2. What Works
        3. Notes
      2. Chapter 2: How Do I Identify What Needs to Change?
        1. Thumbs Down, Thumbs Up
        2. What Works
      3. Chapter 3: What Have We Done Before, and Did It Work?
        1. Thumbs Down, Thumbs Up
        2. What Works
      4. Chapter 4: What Other Change Projects Are Going On?
        1. Thumbs Down, Thumbs Up
        2. What Works
    2. Communication
      1. Chapter 5: Who Are the Stakeholders Who Can Influence Success?
        1. Thumbs Down, Thumbs Up
        2. What Works
      2. Chapter 6: What Is the Water Cooler Talk about Your Proposed Change?
        1. Thumbs Down, Thumbs Up
        2. What Works
    3. Getting Results
      1. Chapter 7: What Do I Need to Know Before I Commit to Deliverables?
        1. Thumbs Down, Thumbs Up
        2. What Works
      2. Chapter 8: How Do I Measure Success?
        1. Thumbs Down, Thumbs Up
        2. What Works
      3. Chapter 9: Will the Change Actually Achieve the Desired Outcome?
        1. Thumbs Down, Thumbs Up
        2. What Works
      4. Chapter 10: How Do I Avoid Scope Creep?
        1. Thumbs Down, Thumbs Up
        2. What Works
  7. Part 2: Planning For Change
    1. The Plan
      1. Chapter 11: What Does a Good Plan Look Like?
        1. Thumbs Down, Thumbs Up
        2. What Works
      2. Chapter 12: How Do I Get the Budget to Do It Right?
        1. Thumbs Down, Thumbs Up
        2. What Works
        3. Notes
      3. Chapter 13: What Governance Is Required to Run the Project?
        1. Thumbs Down, Thumbs Up
        2. What Works
      4. Chapter 14: How Do I Prepare People to Work in New Ways?
        1. Thumbs Down, Thumbs Up
        2. What Works
        3. Notes
      5. Chapter 15: How Do I Reduce Risk?
        1. Thumbs Down, Thumbs Up
        2. What Works
    2. Resources
      1. Chapter 16: How Do I Know What Resources I Need?
        1. Thumbs Down, Thumbs Up
        2. What Works
      2. Chapter 17: What Makes a Good Project Manager?
        1. Thumbs Down, Thumbs Up
        2. What Works
      3. Chapter 18: How Do I Get the Best People to Join the Project Team?
        1. Thumbs Down, Thumbs Up
        2. What Works
        3. Notes
      4. Chapter 19: How Do I Know If a Consultant Can Help Me?
        1. Thumbs Down, Thumbs Up
        2. What Works
        3. Notes
      5. Chapter 20: How Do I Set Up the Project Team for Success?
        1. Thumbs Down, Thumbs Up
        2. What Works
    3. Communication
      1. Chapter 21: How Do I Get Leaders to Personally Commit to the Project?
        1. Thumbs Down, Thumbs Up
        2. What Works
      2. Chapter 22: How Can I Help Leaders Prepare for Their Roles?
        1. Thumbs Down, Thumbs Up
        2. What Works
      3. Chapter 23: How Do I Describe the Better Future My Project Will Bring?
        1. Thumbs Down, Thumbs Up
        2. What Works
      4. Chapter 24: How Do I Get People to Care about My Project?
        1. Thumbs Down, Thumbs Up
        2. What Works
      5. Chapter 25: How Do I Make My Project the Highest Priority?
        1. Thumbs Down, Thumbs Up
        2. What Works
      6. Chapter 26: How Do I Communicate to the Organization?
        1. Thumbs Down, Thumbs Up
        2. What Works
  8. Part 3: Managing Change
    1. The Plan
      1. Chapter 27: How Do I Manage My Day Job, Change Project, and Life?
        1. Thumbs Down, Thumbs Up
        2. What Works
      2. Chapter 28: When Is the Organization Ready for Big Change?
        1. Thumbs Down, Thumbs Up
        2. What Works
    2. Resources
      1. Chapter 29: How Should We Celebrate Wins?
        1. Thumbs Down, Thumbs Up
        2. What Works
      2. Chapter 30: How Do I Get More Resources If I Need Them?
        1. Thumbs Down, Thumbs Up
        2. What Works
      3. Chapter 31: How Do I Avoid Losing Team Members?
        1. Thumbs Down, Thumbs Up
        2. What Works
        3. Notes
      4. Chapter 32: What Do I Do If Someone Is Pulled from My Team?
        1. Thumbs Down, Thumbs Up
        2. What Works
      5. Chapter 33: How Do I Keep the Project Team Energized?
        1. Thumbs Down, Thumbs Up
        2. What Works
    3. Communication
      1. Chapter 34: How Do I Manage My Stakeholders?
        1. Thumbs Down, Thumbs Up
        2. What Works
      2. Chapter 35: How Can I Minimize Change Fatigue?
        1. Thumbs Down, Thumbs Up
        2. What Works
        3. Notes
      3. Chapter 36: How Do I Overcome Resistance?
        1. Thumbs Down, Thumbs Up
        2. What Works
        3. Notes
      4. Chapter 37: How Do I Know Communications Are Working?
        1. Thumbs Down, Thumbs Up
        2. What Works
      5. Chapter 38: How Do I Get a Leader Back On Side?
        1. Thumbs Down, Thumbs Up
        2. What Works
      6. Chapter 39: How Do I Get a New Business Leader's Support?
        1. Thumbs Down, Thumbs Up
        2. What Works
        3. Notes
      7. Chapter 40: What Do I Do When I Don't Know What to Do?
        1. Thumbs Down, Thumbs Up
        2. What Works
      8. Chapter 41: How Do I Communicate a Delay in the Project?
        1. Thumbs Down, Thumbs Up
        2. What Works
      9. Chapter 42: How Do I Demonstrate Progress?
        1. Thumbs Down, Thumbs Up
        2. What Works
  9. Part 4: Making Change Stick
    1. The Plan
      1. Chapter 43: How Do I Prevent the Return of Old Ways of Working?
        1. Thumbs Down, Thumbs Up
        2. What Works
      2. Chapter 44: How Do I Hand Over Responsibilities to the Business?
        1. Thumbs Down, Thumbs Up
        2. What Works
      3. Chapter 45: How Do I Record Lessons Learned?
        1. Thumbs Down, Thumbs Up
        2. What Works
      4. Chapter 46: How Do I Reenter the Business?
        1. Thumbs Down, Thumbs Up
        2. What Works
    2. Resources
      1. Chapter 47: How Do I Plan for Post-Launch Support?
        1. Thumbs Down, Thumbs Up
        2. What Works
      2. Chapter 48: How Do I Reward the Team?
        1. Thumbs Down, Thumbs Up
        2. What Works
    3. Getting Results
      1. Chapter 49: How Do I Keep the Change Alive?
        1. Thumbs Down, Thumbs Up
        2. What Works
        3. Notes
      2. Chapter 50: How Do I Show that the Project Was a Success?
        1. Thumbs Down, Thumbs Up
        2. What Works
  10. Afterword
  11. Acknowledgments
  12. Index