10. The Magic of Metrics: Creating and Implementing Measurement Systems
This chapter is very important. I wanted to make this the second chapter of the book, but if I had, I ran the risk of your putting the book down and walking away from it—because measuring fuzzy stuff is hard and annoying. But the cold, hard fact is that collecting valid data on the right concepts is what makes a lot of the ideas in this book valuable. If you don’t put any discipline into your concepts, then the link between strategizing and doing gets tenuous. When the going gets tough and you get busy, it will be hard to be strange without discipline because strange demands a lot more energy than just being like everyone else.
Why are metrics so helpful in directing workforce ...
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