CCL Stock No. 00192

Copyright ©2014 Center for Creative Leadership.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America.

PUBLISHED BY CCL PRESS

Sylvester Taylor, Director of Assessments, Tools, and Publications

Peter Scisco, Manager, Global Content Development

Stephen Rush, Editor

Shaun Martin, Associate Editor

Janis Chan, Instructional Writer

Design and Layout by Diana Coe, Evolution Publishing Services

WITH SPECIAL THANKS

To Dave Altman, Dawn Barts, Elaine Biech, Bill Drath, Alex Eckhardt, George ...

Get Change Now! Five Steps to Better Leadership now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.