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Change Management Training

Book Description

We need to change how we change. Successful organizations are proactive about change and can turn obstacles into opportunities. Thus managing change—its constant barrage, faster pace, and complexity—has become a required skill for leaders, managers, and employees alike. In Change Management Training, master trainer and innovator Elaine Biech presents a complete lineup of workshop resources and tools needed to conduct effective change management training. Help managers understand their expanded role, practice new management techniques, and demystify the people side of change with innovative two-day, one-day, and half-day training workshop. You’ll find all the activities, handouts, tools, and assessments you need inside. Free tools and customization options The free, ready-to-use resources (PDF) that accompany this book include downloadable presentation materials, agendas, handouts, assessments, and tools. All workshop program materials, including MS Office PowerPoint presentations and MS Word handouts, may be customized for an additional licensing fee. Browse the licensing options in the Custom Material License pricing menu. Preview a sample activity from the book. About the Series The ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today’s technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other. Order the ATD Workshop Series Bundle to save.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright
  4. Dedication
  5. The ATD Workshop Series
  6. Contents
  7. FOREWORD
  8. INTRODUCTION: HOW TO USE THIS BOOK
    1. Why Is Change Management Training Important?
    2. What Do I Need to Know About Training?
    3. How Much Time Will Preparation Take?
    4. What Are the Important Features of the Book?
    5. How Are the Agendas Laid Out?
    6. How Do I Use This Book?
    7. Key Points
    8. What to Do Next
    9. References
  9. SECTION I: THE WORKSHOPS
    1. 1 TWO-DAY CHANGE MANAGEMENT TRAINING WORKSHOP
      1. Two-Day Workshop Objectives
      2. Two-Day Workshop Overview
        1. Day One Overview
        2. Day Two Overview
      3. Two-Day Workshop Agenda: Day One
      4. What to Do Between Workshop Days
      5. Two-Day Workshop Agenda: Day Two
      6. What to Do Next
    2. 2 ONE-DAY CHANGE MANAGEMENT TRAINING WORKSHOP
      1. One-Day Workshop Objectives
      2. One-Day Workshop Overview
      3. One-Day Workshop Agenda
      4. What to Do Next
      5. References
    3. 3 HALF-DAY CHANGE MANAGEMENT TRAINING WORKSHOP
      1. Half-Day Workshop Objectives
      2. Half-Day Workshop Overview
      3. Half-Day Workshop Agenda
      4. What to Do Next
      5. References
    4. 4 CUSTOMIZING THE CHANGE MANAGEMENT TRAINING WORKSHOPS
      1. Customizing the Content and Activities
      2. Customizing the Workshop Format
        1. Change Management Skills Series
        2. Small Bites—Lunch-and-Learn Seminars
        3. Theme-Based Workshops
      3. Customizing Delivery With Technology
      4. The Bare Minimum
      5. What to Do Next
  10. SECTION II: ESSENTIALS OF EFFECTIVE CHANGE MANAGEMENT TRAINING
    1. 5 IDENTIFYING NEEDS FOR CHANGE MANAGEMENT TRAINING
      1. Why Needs Analysis?
        1. Strategic Needs Analysis
        2. Structured Interviews
        3. Focus Groups
        4. Surveys
      2. Individual Learning Needs Analysis
      3. The Bare Minimum
      4. Key Points
      5. What to Do Next
      6. Additional Resources
    2. 6 UNDERSTANDING THE FOUNDATIONS OF TRAINING DESIGN
      1. Basic Adult Learning Theory
      2. More Theoretical Ideas Important to Learning
        1. Multiple Intelligences
        2. Whole Brain Learning
      3. Theory Into Practice
        1. Establishing a Framework
        2. Identifying Behaviors
        3. Practicing
        4. Providing Feedback
        5. Making It Relevant
      4. The Bare Minimum
      5. Key Points
      6. What to Do Next
      7. Additional Resources
    3. 7 LEVERAGING TECHNOLOGY TO MAXIMIZE AND SUPPORT DESIGN AND DELIVERY
      1. Why Consider Learning Technologies?
      2. Opportunities to Use Learning Technologies
        1. When Designing Training
        2. Before Training
        3. During Training
        4. After Training
        5. While Building a Learning Community
      3. The Bare Minimum
      4. Key Points
      5. What to Do Next
      6. Additional Resources
    4. 8 DELIVERING YOUR CHANGE MANAGEMENT WORKSHOP: BE A GREAT FACILITATOR
      1. The Learning Environment
      2. Program Preparation Checklist
      3. Participant Materials
        1. Handouts
        2. Presentation Slides
        3. Workbooks and Journals
        4. Videos
        5. Toys, Noisemakers, and Other Props
      4. Facilitator Equipment and Materials
      5. A Strong Start: Introduction, Icebreakers, and Openers
      6. Feedback
        1. Role Plays
        2. Participant Presentations
        3. Ball Toss
        4. Journaling
      7. Responding to Questions
      8. Training Room and Participant Management
      9. A Word About Dealing With Difficult Participants
      10. An Unforgettable End
      11. The Bare Minimum
      12. Key Points
      13. What to Do Next
      14. Additional Resources
    5. 9 EVALUATING WORKSHOP RESULTS
      1. Levels of Measurement
        1. Level 1: Measuring Participant Reactions
        2. Level 2: Measuring the Extent to Which Participants Have Learned
        3. Level 3: Measuring the Results of Training Back on the Job
        4. Level 4: Measuring the Organizational Impact of Training
        5. Return on Investment
      2. Reporting Results
      3. The Bare Minimum
      4. Key Points
      5. What to Do Next
      6. Additional Resources
  11. SECTION III: POST-WORKSHOP LEARNING
    1. 10 FOLLOW-UP FOR CHANGE MANAGEMENT TRAINING
      1. Before the Workshop Begins
      2. During the Workshop
      3. At the Close of the Workshop
      4. After the Workshop
      5. The Bare Minimum
      6. What to Do Next
      7. References
  12. SECTION IV: WORKSHOP SUPPORTING DOCUMENTS AND ONLINE SUPPORT
    1. 11 LEARNING ACTIVITIES
      1. Learning Activities Included in Change Management Training
    2. 12 ASSESSMENTS
      1. Assessments Included in Change Management Training
    3. 13 HANDOUTS
      1. Handouts Included in Change Management Training
    4. 14 ONLINE SUPPORTING DOCUMENTS AND DOWNLOADS
      1. Access to Free Supporting Materials
      2. Customizable Materials
      3. Working With the Files
        1. PDF Documents
        2. PowerPoint Slides
  13. ACKNOWLEDGMENTS
  14. ABOUT THE AUTHOR
  15. ABOUT ATD
  16. Back Cover