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Change Lessons from the CEO: Real People, Real Change by Johan Coetsee, Patrick C. Flood

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CHAPTER 6

Coaching for Change Success

Chapter at a Glance

In the previous chapters it was highlighted that employees react differently to change and that negative reactions towards organizational change may derail the change process. Coaching is an important tool that leaders can use in the change management process, not only to help individuals to adapt to change but also to help managers to understand and implement the organizational change plan. Effective coaching provides a platform where individuals and groups can give their opinions, obtain feedback and share their emotions. Coaching your managers will empower them to use the same techniques with their subordinates and thereby create energy for the change. This chapter is a skills building ...

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