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Change Lessons from the CEO: Real People, Real Change by Johan Coetsee, Patrick C. Flood

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CHAPTER 5

Understanding How People Change

Chapter at a Glance

In this chapter you will learn the fundamentals of the processes people use to change and the specific phases they go through when they experience change. Employees experience change differently and it takes time for employees to make sense of the change and to fully commit towards the change. You can encourage individual level change if you are able to recognize the stages your employees are in and help them to move through the process of change. The chapter further aims to give insights into specific actions you can take to minimize barriers to individual level change and help your employees to move towards change acceptance.

Beginning Cases: Preparation

Despite the importance of ...

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