CHAPTER 4
Getting Employees Ready for Change
Chapter at a Glance
Organizations are constantly confronted with changes in their external environments which necessitate the need to make changes to their strategy, structure, culture and organizational processes. Change is inevitable and employees react differently towards change. This chapter builds on Chapter 3 ‘Leading change: winning hearts and minds’, and explores additional change variables that may impact on how employees react to change. Many people are afraid of the unknown or do not understand the real need for change and may react negatively towards organizational change. Conversely, change may also be viewed in a positive light, especially where employees can see how the change is going ...
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