Change Basics

5

Understanding and Managing the Emotional Response to Change

What's Inside This Chapter

   In this chapter you'll learn about:

• The emotional journey people follow during the four-phase change process
• Actions that leaders and managers should take to help guide people along the emotional journey
• The main challenges of each phase.

Charting the Human Response to Change

In chapter 4, you learned about the four-phase process that leaders should use when introducing a change. From creating a felt need for change to stabilizing the change and preparing for the next change, the four-phase model describes the steps required to initiate and sustain ...