Be firm and armed but do no harm, be as sharp as a knife but do not cut. (Tao Te Ching, Verse 58)
Next in our understanding of the FACTS approach is “A” for accountability. What we mean by accountability can be defined as “the obligation of an individual, firm, or institution to account for its activities, accept responsibility for them, and disclose the results in a transparent manner.” In this chapter we explain the difference between ordinary levels of accountability in coaching and FACTS levels of accountability. We use the support/ challenge matrix to explore specific accountability interventions, and assess the impact of these and the circumstances in which each might be effective.