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Challenging Coaching: Going beyond traditional coaching to face the FACTS by Ian Day, John Blakey

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CHAPTER 4FACTS—Feedback

Be ready to transform but do not provoke, illuminate the darkness of ignorance but do not blind. (Tao Te Ching, Verse 58)

Executive coaches could use feedback more effectively—in particular, they could offer challenging feedback more often and to greater effect. A coach is in a privileged position and is a firsthand witness to a coachee’s actions and words. We describe this as the “laboratory of learning,” in which the coach makes observations and provides transformational feedback based on what they hear and see, and also on intuition. In this chapter we detail the components of effective feedback, using the support/challenge matrix to demonstrate the different levels and how high challenge and high support feedback can ...

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