You are previewing Certification Study Guide: IBM Tivoli Configuration Manager (ITCM) Version 4.2.2.
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Certification Study Guide: IBM Tivoli Configuration Manager (ITCM) Version 4.2.2

Book Description

This IBM Redbooks publication is a study guide for IBM Tivoli Configuration Manager Version 4.2.2 and is aimed at the people who want to get IBM Certifications in this specific product.

The IBM Tivoli Configuration Manager Certification, offered through the Professional Certification Program from IBM, is designed to validate the skills required of technical professionals who work in the implementation of the IBM Tivoli Configuration Manager Version 4.2.2 product.

This book provides a combination of theory and practical experience needed for a general understanding of the subject matter. It also provides sample questions that will help in the evaluation of personal progress and provide familiarity with the types of questions that will be encountered in the exam.

This publication does not replace practical experience, nor is it designed to be a stand-alone guide for any subject. Instead, it is an effective tool that, when combined with education activities and experience, can be a very useful preparation guide for the exam.

Please note that the additional material referenced in the text is not available from IBM.

Table of Contents

  1. Figures
  2. Tables
  3. Notices
    1. Trademarks
  4. Preface
    1. The team that wrote this redbook
    2. Become a published author
    3. Comments welcome
  5. Chapter 1: Certification overview
    1. IBM Professional Certification Program
      1. Benefits of certification
      2. Tivoli Software Professional Certification
    2. IBM Tivoli Configuration Manager V4.2.2 Implementation Certification
      1. Test 870 objectives
      2. Discount when taking the Test 870
    3. Recommended resources for study
      1. Courses
      2. Publication
  6. Chapter 2: Tivoli Management Framework basics
    1. Components of the basic Tivoli architecture
    2. Tivoli user interfaces
      1. Tivoli Desktop
      2. Command line interface
      3. Navigating the Tivoli Desktop
    3. Tivoli resources
    4. Authorization roles
      1. Scope of authorization roles
    5. Tivoli profiles
      1. Profile managers and profile distribution
    6. Multiplexed distribution services
      1. MDist and MDist 2
      2. MDist 2 functions
      3. MDist2 components
      4. wmdist command
      5. Using the Distribution Status console
    7. Connecting multiple TMR regions
      1. Benefits of connecting TMRs
      2. Connection types
      3. Name registry
      4. Case study: Hub-spoke architecture
    8. Endpoint login sequence
      1. Initial login without a select_gateway_policy script
      2. Initial login with a select_gateway_policy script
      3. Normal login
      4. Isolated login
      5. Orphan login
      6. Implementing policy scripts
    9. Firewall Security Toolbox
      1. Tivoli environment with a firewall
      2. Tivoli environment with demilitarized zones
      3. Sending events across firewalls
    10. Installing Firewall Security Toolbox
      1. Installing on UNIX operating systems
      2. Installing on Windows operating systems
  7. Chapter 3: Tivoli Configuration Manager fundamentals and installation
    1. IBM Tivoli Configuration Manager fundamentals
      1. Tivoli Configuration Manager components and services
    2. Creating a deployment plan for Tivoli Configuration Manager
    3. How to deploy Tivoli Configuration Manager components
      1. Distributed Configuration Manager components
      2. TMR server configuration
      3. Components for managed nodes
      4. Components for gateways
      5. Components for endpoints
    4. Required roles for installation
    5. RDBMS considerations
    6. RIM considerations
    7. General pre-install checks, hints, and tips
      1. UNIX
      2. Windows Systems on IntelĀ® 486 or PentiumĀ® systems
    8. Installation methods
    9. Overview of Integrated Install
    10. Server Install
      1. Typical Server Install
      2. Custom Server Install
      3. Starting the installation programs
    11. Desktop Install
      1. Starting the installation program
    12. Web Gateway Install
      1. Web Gateway prerequisites
      2. Starting the installation program
      3. Multiple endpoints installation
    13. Uninstallation of IBM Tivoli Configuration Manager
  8. Chapter 4: Inventory and Software Distribution components
    1. Inventory component
      1. What is gathered by Tivoli Inventory
      2. Inventory architecture
      3. Collection Table of Contents
      4. Collection files
      5. Inventory Collectors
      6. Collection manager
      7. Data Handler
      8. Status Collector
      9. Callback object
      10. Managing data collection
      11. Clearing the Collector
      12. Inventory collection scenarios
      13. Custom scans
      14. Isolated scans
      15. Querying inventory data
    2. Software Distribution component
      1. Components of Tivoli Software Distribution
      2. Software distribution process overview
    3. Data Moving
      1. Using the Data Moving Service
    4. Enterprise Data Warehouse integration
  9. Chapter 5: Deployment Services
    1. Activity Planner
      1. Activity Planner components
      2. Roles required for the Activity Planner
      3. Types of activities
      4. Activity Plan Editor
      5. Activity Plan Monitor
      6. Activity Planner commands
    2. Change Manager
      1. Change Manager components
      2. Sample Change Manager scenario
    3. Enterprise Directory integration
      1. Exchanging data with a directory server
      2. Manipulating DirectoryContext objects
      3. Directory query libraries and query directories
    4. Resource Manager and pervasive devices
      1. Choosing where to install the Resource Manager components
      2. Web Gateway installation
      3. Web objects
      4. Registering the resource types
      5. Associating endpoints with the resource gateway
      6. Enrolling pervasive devices
      7. Installing and configuring devices for resource manager
      8. Installing the device agent for Windows CE devices
      9. The user ID of palm devices
      10. Inventory scans on pervasive devices
    5. Pristine Manager
      1. Pristine Manager architecture and new components
      2. Supported platforms for pristine installation
      3. Key terms
      4. Pristine Manager concepts
      5. Prerequisites
      6. Installing pristine machines
      7. Customizing Pristine Manager
      8. Adding an Operating System Element to a reference model
      9. Pristine Manager commands
      10. IBM Tivoli Enterprise Console notification
  10. Chapter 6: Multicast concepts and implementation
    1. Reliable multicast protocol
    2. Hyper Delivery (RMTP) flow
    3. Distributed depot service
      1. Configuring repeaters for multicast
    4. Endpoint multicast receivers
      1. Configuring endpoint to receive multicast
    5. Multicast scenarios
      1. Preloading MDist2 depots with multicast
      2. Multicast from gateways to Tivoli Management Agents
    6. Multicast limitations
    7. Troubleshooting multicast
      1. Repeater multicast log
      2. Endpoint receiver log and structure
      3. Best practices and tips
  11. Chapter 7: Troubleshooting IBM Tivoli Configuration Manager
    1. Generic problem determination outline
    2. Troubleshooting Framework 4.1.1
    3. Autotrace
    4. Troubleshooting Software Distribution
      1. General troubleshooting
      2. Check the log
      3. Check the Distribution Status Console
      4. Make sure that Tivoli Framework is functional
      5. Check for MDist2 problems
      6. Troubleshooting the software package
      7. Software Distribution traces
      8. Troubleshooting Data Moving
      9. Troubleshooting Mobile Computing
      10. Troubleshooting pristine installations
      11. Troubleshooting discovering and synchronization
      12. Change Management Status summary
    5. Troubleshooting Activity Planner
      1. Activity Planner processes
      2. Activity Planner configuration file
      3. Activity Planner logfiles
      4. Activity Planner trace files
    6. Troubleshooting Change Manager
      1. Change Manager configuration file
      2. Change Manager logfiles
      3. Change Manager trace files
    7. Troubleshooting Web Gateway and Device Management
      1. Tracing the Web Gateway
    8. Troubleshooting Web User Interface
      1. Common Web User Interface problems
      2. Tracing the Web User Interface
    9. Troubleshooting Enterprise Directory Integration
    10. Troubleshooting Inventory
      1. Enabling logging and tracing
  12. Appendix A: Lab exercises
    1. Introduction
    2. LAB 1 Using Integrated Install method to install a Tivoli Server
      1. What this exercise is about
      2. What you should be able to do
      3. Required materials
      4. Exercise instructions
    3. Install your Tivoli Server with all ITCM modules
      1. Exercise review/wrap-up
    4. LAB 2. Using Integrated Install method to install a Tivoli server
      1. What this exercise is about
      2. What you should be able to do
      3. Introduction
      4. Required materials
      5. Exercise instructions
      6. Exercise review/wrap-up
    5. LAB 3. Create an Inventory profile and run a hardware scan
      1. What this exercise is about
      2. What you should be able to do
      3. Required materials
      4. Exercise instructions
      5. Create a hardware profile with SMBIOS capabilities
      6. Distribute the profile
    6. LAB 4. Create an Inventory profile and run and cancel the software scan
      1. What this exercise is about
      2. What you should be able to do
      3. Required materials
      4. Exercise instructions
      5. Create an Inventory profile for software scan
      6. Distribute the profile and cancel the distribution
    7. LAB 5. Create a Custom Query with where clauses
      1. What this exercise is about
      2. What you should be able to do
      3. Required materials
      4. Exercise instructions
      5. Create a query library
      6. Create a query
    8. LAB 6. Create and install software packages for Windows
      1. What this exercise is about
      2. What you should be able to do
      3. Required materials
      4. Exercise instructions
      5. Install the Software Package Editor
      6. Create a simple package
      7. Test the software package
      8. Import the software package
      9. Install the software package
      10. Verify the distribution was successful
      11. Install software package in transactional mode and commit installation
      12. Undo an installation
      13. Repair a damaged distribution
      14. Add links, registry keys, and text file objects
    9. LAB 7. Creating a software package using AutoPack
      1. What this exercise is about
      2. What you should be able to do
      3. Required materials
      4. Exercise instructions
      5. Creating an AutoPack
    10. LAB 8. Verifying the status of a software package
      1. What this exercise is about
      2. What you should be able to do
      3. Required materials
      4. Exercise instructions
    11. LAB 9. Using the Activity Planner
      1. What this exercise is about
      2. What you should be able to do
      3. Required materials
      4. Introduction
      5. Exercise instructions
      6. AP - RIM and RDBMS configuration
      7. Assigning AP roles and verifying the AP Administrator
      8. Registering the AP plug-ins
      9. Creating a simple Activity Plan
      10. Exercise review/wrap-up
    12. LAB 10. Using Change Manager
      1. What this exercise is about
      2. What you should be able to do
      3. Required materials
      4. Introduction
      5. Exercise instructions
      6. Configuring RIM and RDBMS for Change Manager
      7. Assigning CM roles
      8. Registering the CM plug-ins
      9. Creating a Reference Model using an existing Endpoint
      10. Customizing the Reference Model
      11. Submitting the Reference Model
    13. LAB 11. Using Data Moving Service
      1. What this exercise is about
      2. What you should be able to do
      3. Required materials
      4. Introduction
      5. Exercise instructions
      6. Using the Data Moving Service GUI to delete a file
      7. Recursively sending a directory
    14. LAB 12. Using Multicast to install a software package
      1. What this exercise is about
      2. What you should be able to do
      3. Required materials
      4. Introduction
      5. Exercise instructions
      6. Configuring the repeaters for Multicast
      7. Creating the software package
      8. Distributing the software package without using Multicast
      9. Distributing the software package using Multicast
  13. Appendix B: Additional material
    1. Locating the Web material
    2. Using the Web material
      1. System requirements for downloading the Web material
      2. How to use the Web material
  14. Related publications
    1. IBM Redbooks
    2. Other publications
    3. Online resources
    4. How to get IBM Redbooks
    5. Help from IBM
  15. Index
  16. Back cover